Returns & exchanges

Returns follow the policy of the retail partner that fulfilled your order, since they hold the stock and process the refunds. The notes below describe what their policies usually look like.

The usual window

• Most partners accept returns within 30 days of delivery.
• Unworn glasses in the original packaging go back without questions. Keep the pouches and the box until the strength is confirmed right.
• Refunds land on the original payment method, typically within a few business days of the return arriving.

Wrong strength

The most common eyewear return is a diopter that turned out half a step off. Partners treat it as an ordinary return: send the pack back, order the next strength. Testing your reading distance with a phone before ordering, as the strength guide shows, prevents most of these round trips.

Wrong or damaged item

A cracked lens, a missing pair from a multipack or a bent hinge out of the box are on the partner to fix, usually with a replacement at no cost. Photograph the issue and open a claim from your order history; it is the fastest route.